Knowledge Management Flashcards
7 cards from real CPTD practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Knowledge Management flashcards as text
Which type of knowledge is best described as personal, experience-based knowledge that is difficult to articulate or transfer formally?
Answer: Tacit knowledge
Tacit knowledge is embedded in personal experience and intuition, making it difficult to codify or transfer through documentation alone.
An organization's talent development team wants to capture retiring employees' institutional knowledge before they leave. Which approach is MOST effective for transferring tacit knowledge?
Answer: Structured mentoring and job shadowing programs
Structured mentoring and job shadowing allow tacit knowledge to be observed, practiced, and internalized through direct interaction with the knowledge holder.
A community of practice (CoP) in talent development is PRIMARILY characterized by:
Answer: A group of people who share a concern and deepen their knowledge through regular interaction
Communities of practice are defined by shared domain interest, community relationships, and a shared practice of learning from one another over time.
After completing a major product launch, a talent development manager conducts a structured debrief with the project team to document what worked and what did not. This is an example of:
Answer: After-action review
An after-action review (AAR) is a structured debrief designed to capture lessons learned immediately following a project or event to improve future performance.
Which knowledge management strategy BEST addresses the risk of critical knowledge loss due to employee turnover?
Answer: Implementing succession planning paired with knowledge transfer initiatives
Succession planning combined with structured knowledge transfer ensures critical expertise is identified and transferred to successors before key employees leave.
A knowledge audit in an organization is used to:
Answer: Identify what knowledge exists, where it resides, and what knowledge gaps are present
A knowledge audit systematically inventories an organization's knowledge assets, locates where knowledge lives, and reveals gaps that could hinder performance.
Social learning theory suggests that knowledge transfer in organizations is MOST effective when:
Answer: Employees observe, interact with, and model the behavior of others
Bandura's social learning theory holds that people learn through observing others, receiving feedback, and practicing in a social context, making interaction central to effective transfer.