CPT Quality Assurance & Improvement 3

Question 1

A CPT practitioner discovers that a high defect rate is caused by unclear work instructions rather than inadequate skill. This finding is best categorized as a:

Accepted Answer

Environmental/workplace factor

Answer

Unclear work instructions represent an environmental or workplace factor — a condition in the work environment that prevents performance regardless of worker ability.

Question 2

Which principle of Total Quality Management (TQM) emphasizes that preventing defects is less costly than detecting and correcting them after the fact?

Accepted Answer

Quality at the source

Answer

Quality at the source (or defect prevention) holds that building quality into the process is always cheaper than inspecting for and fixing defects downstream.

Question 3

A performance technologist calculates an ROI of 120% for a lean process improvement initiative. What does this figure indicate?

Accepted Answer

The initiative returned $1.20 for every $1 invested above break-even

Answer

An ROI of 120% means the net benefits exceeded the total costs by 120%, or $1.20 in net benefit was returned for every dollar spent.

Question 4

Which process improvement methodology uses value stream mapping to identify and eliminate non-value-added steps?

Accepted Answer

Lean

Answer

Lean methodology uses value stream mapping to visualize workflows and systematically remove waste (muda) that does not add customer value.

Question 5

A quality review team uses a control chart and notices that several consecutive data points fall on the same side of the mean without exceeding control limits. This pattern is called a:

Accepted Answer

Run or trend

Answer

A run of consecutive points on one side of the centerline is a non-random pattern called a run or trend, signaling a potential process shift.

(CPT) Certified Performance Technologist Practice Test

(CPT) Certified Performance Technologist Practice Test

CPT Quality Assurance & Improvement 3