CPT Quality Assurance & Improvement 2

Question 1

A performance technologist is reviewing an intervention midway through implementation and finds that facilitators are deviating from the approved design. Which type of evaluation is being conducted?

Accepted Answer

Formative evaluation

Answer

Formative evaluation occurs during development or implementation to identify and correct problems before they become permanent.

Question 2

Which quality improvement concept focuses on reducing variation in a process to no more than 3.4 defects per million opportunities?

Accepted Answer

Six Sigma

Answer

Six Sigma targets a quality level of 3.4 defects per million opportunities, represented statistically as six standard deviations from the mean.

Question 3

A training manager wants to determine whether a newly deployed performance support tool is still producing the desired business results 18 months after launch. Which level of evaluation is most appropriate?

Accepted Answer

Level 4 — Results

Answer

Level 4 (Results) measures whether the intervention achieved targeted business outcomes such as productivity, quality, or profitability.

Question 4

In a PDCA cycle, what is the primary purpose of the 'Check' phase?

Accepted Answer

Compare actual results against expected outcomes

Answer

The 'Check' phase involves measuring and analyzing results to determine whether the plan achieved the intended outcomes.

Question 5

Which tool is most useful for visually identifying the relationship between a quality problem and its potential causes?

Accepted Answer

Ishikawa (fishbone) diagram

Answer

The Ishikawa or fishbone diagram organizes potential causes of a problem into categories, making root-cause analysis structured and visual.

(CPT) Certified Performance Technologist Practice Test

(CPT) Certified Performance Technologist Practice Test

CPT Quality Assurance & Improvement 2