CPT Professional Standards & Ethics 2

Question 1

A CPT practitioner is hired to improve call center performance. During analysis, they discover the client is engaging in deceptive sales practices. What is the ethical obligation?

Accepted Answer

Report the finding to the client and decline to support unethical practices

Answer

CPT ethics require practitioners to raise ethical concerns with clients and refuse to support or enable unethical business practices.

Question 2

The ISPI Code of Ethics requires CPT professionals to add value to their clients. Which action BEST demonstrates this principle?

Accepted Answer

Aligning solutions to measurable business outcomes and stakeholder needs

Answer

Adding value means linking performance interventions to measurable business outcomes that matter to stakeholders.

Question 3

When a CPT practitioner disagrees with a client's chosen intervention, the professional standard requires:

Accepted Answer

Documenting concerns professionally and presenting data-driven alternatives

Answer

Professional standards require practitioners to voice concerns with evidence and offer alternatives while respecting the client's ultimate decision-making authority.

Question 4

Confidentiality obligations under CPT professional standards apply to:

Accepted Answer

All proprietary information, performance data, and organizational details learned during the engagement

Answer

Confidentiality covers all sensitive organizational information encountered during an engagement, regardless of labeling.

Question 5

A performance technologist is asked to evaluate a training program developed by their close friend. The most ethical course of action is to:

Accepted Answer

Disclose the relationship and recuse themselves or ensure objective evaluation protocols

Answer

Disclosure of conflicts of interest and maintaining objectivity are foundational to professional ethics in performance technology.

(CPT) Certified Performance Technologist Practice Test

(CPT) Certified Performance Technologist Practice Test

CPT Professional Standards & Ethics 2