CPT Needs Assessment & Front-End Analysis

Question 1

What is a 'needs assessment' in the context of human performance technology (HPT)?

Accepted Answer

A systematic process to identify gaps between current and desired performance

Answer

A needs assessment in HPT is a systematic process that identifies the gap between current performance and desired performance outcomes before any intervention is selected.

Question 2

Which is the most appropriate FIRST step when beginning a formal needs assessment?

Accepted Answer

Establishing the desired or optimal performance state

Answer

The first step is establishing the desired performance state so that the actual gap can be measured against a defined standard.

Question 3

In ISPI's Human Performance Technology model, what does a 'performance gap' refer to?

Accepted Answer

The discrepancy between actual (current) and optimal (desired) performance levels

Answer

A performance gap is the measurable discrepancy between where performance is now (actual) and where it needs to be (optimal), which drives the need for intervention.

Question 4

Which level of needs assessment is specifically focused on identifying knowledge and skill deficiencies in performers?

Accepted Answer

Person/individual needs assessment

Answer

The person or individual level of needs assessment targets specific knowledge, skills, and abilities that individual performers need to close a performance gap.

Question 5

What is the primary purpose of a 'front-end analysis' in the performance improvement process?

Accepted Answer

To assess and diagnose performance problems before any intervention is selected

Answer

Front-end analysis is diagnostic work performed before selecting solutions to ensure interventions address the verified root causes of performance problems.

(CPT) Certified Performance Technologist Practice Test

(CPT) Certified Performance Technologist Practice Test

CPT Needs Assessment & Front-End Analysis