CPT Communication & Stakeholder Relations 3

Question 1

A stakeholder says they support the performance improvement initiative in meetings but consistently misses deadlines and withholds resources. This behavior is BEST described as:

Accepted Answer

Passive resistance

Answer

Passive resistance involves outward agreement with covert non-compliance, often through inaction rather than direct opposition.

Question 2

In the context of CPT performance consulting, what is the PRIMARY purpose of a stakeholder analysis?

Accepted Answer

To identify who is affected by a project and their likely response to it

Answer

Stakeholder analysis identifies all parties affected by a project, their interests, influence, and likely reactions to inform engagement strategies.

Question 3

Which communication channel is MOST appropriate for delivering sensitive performance feedback to a manager about their team?

Accepted Answer

A synchronous face-to-face or video conversation

Answer

Sensitive feedback requires a private, synchronous channel that allows for immediate clarification, emotional acknowledgment, and two-way dialogue.

Question 4

A CPT is working with a client who wants to implement a solution before the root cause analysis is complete. How should the CPT BEST respond?

Accepted Answer

Educate the client on the risk of misdiagnosis and propose a phased approach

Answer

A CPT maintains professional standards by educating clients on risks while proposing pragmatic approaches that balance urgency with rigor.

Question 5

When communicating performance improvement recommendations to senior leadership, the CPT should PRIMARILY frame results in terms of:

Accepted Answer

Business impact and organizational goal alignment

Answer

Senior leaders prioritize business outcomes; framing recommendations in terms of business impact directly addresses their decision-making criteria.

(CPT) Certified Performance Technologist Practice Test

(CPT) Certified Performance Technologist Practice Test

CPT Communication & Stakeholder Relations 3