CPT CPT Organizational Change Management 2

Question 1

In CPT, what is the role of a 'sponsor' in an organizational change effort?

Accepted Answer

Providing financial and visible leadership support for the change

Answer

A sponsor provides high-level authority, resources, and visible commitment that signals organizational priority and legitimacy for the change.

Question 2

Which of the following best describes 'change saturation' in an organization?

Accepted Answer

When the organization has too many simultaneous changes for employees to absorb effectively

Answer

Change saturation occurs when employees are overwhelmed by multiple concurrent initiatives, leading to fatigue, disengagement, and initiative failure.

Question 3

A CPT practitioner conducting a force field analysis is identifying:

Accepted Answer

Forces driving and restraining a desired change

Answer

Force field analysis, developed by Kurt Lewin, maps the driving forces that support change against the restraining forces that oppose it.

Question 4

After a major performance improvement intervention, what should a CPT practitioner do to reinforce the change?

Accepted Answer

Implement reinforcement mechanisms such as recognition, feedback, and coaching

Answer

Reinforcement mechanisms such as recognition, consequences, and ongoing coaching are essential to prevent relapse to old behaviors.

Question 5

Which communication strategy is most effective when introducing change to frontline employees?

Accepted Answer

Use cascading communication through direct managers with two-way dialogue

Answer

Cascading communication through trusted direct managers with two-way dialogue ensures the message is relevant, credible, and allows for questions and feedback.

(CPT) Certified Performance Technologist Practice Test

(CPT) Certified Performance Technologist Practice Test

CPT CPT Organizational Change Management 2