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Training Needs Analysis & Assessment Flashcards

7 cards from real CPT practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.

Read the first 7 Training Needs Analysis & Assessment flashcards as text

  1. A CPT uses a competency model to identify training needs. What is the primary advantage of this approach over traditional task analysis?

    Answer: It links behaviors to strategic organizational outcomes rather than just job tasks

    Competency models connect individual behaviors to broader business goals, making training more strategically relevant.

  2. Which statistic from a performance management system would MOST directly signal a training need in a specific team?

    Answer: Consistently below-target KPIs clustered within one department

    Clustered below-target KPIs in a single department indicate a systemic skill or process gap that training may address.

  3. A trainer wants to assess training needs across 500 employees quickly. Which method provides the broadest reach with the least trainer time?

    Answer: Online standardized surveys

    Online surveys can be distributed to all 500 employees simultaneously and analyzed efficiently, maximizing reach per trainer hour.

  4. In TNA, 'extinguishing' a behavior refers to:

    Answer: Eliminating an incorrect or counterproductive behavior through training

    Extinguishing targets behaviors employees currently perform incorrectly that must be replaced with correct practices.

  5. Which approach to prioritizing training needs considers both the severity of the performance gap and the number of employees affected?

    Answer: Urgency-impact matrix

    An urgency-impact matrix plots severity against scope, helping trainers allocate resources to the most critical, widespread gaps first.

  6. A CPT discovers through TNA that a performance problem exists only when a specific supervisor is present. This finding most likely indicates:

    Answer: An environmental or management issue rather than a training need

    Performance that changes based on who is supervising points to a management or environmental factor, not a trainee skill gap.

  7. Which technique involves bringing together a panel of experts in multiple rounds to reach consensus on training priorities without face-to-face meetings?

    Answer: Delphi Technique

    The Delphi Technique uses iterative anonymous questionnaire rounds among experts to achieve consensus while minimizing groupthink.