Evaluation & Feedback in Training Programs Flashcards

Which instrument is most appropriate for measuring attitudinal changes after diversity training?

Answer: Likert-scale survey

Likert-scale surveys effectively capture shifts in attitudes and perceptions, which are the primary outcomes of attitudinal training.

ROI in training is calculated as:

Answer: (Benefits − Costs) / Costs × 100

ROI = (Net Benefits / Costs) × 100, where net benefits equal total benefits minus total program costs.

A manager provides feedback by only commenting on what a new employee did wrong during a task. This approach is MOST likely to cause:

Answer: Reduced confidence and avoidance behavior

Exclusively negative feedback erodes self-efficacy and can lead learners to avoid challenges rather than develop skills.

What is the primary purpose of a control group in training evaluation?

Answer: To provide a comparison baseline unaffected by the training intervention

A control group that does not receive training allows evaluators to isolate the effect of the training on outcomes.

Which evaluation design provides the strongest evidence that training caused a change in performance?

Answer: Randomized controlled experiment with pre/post tests

A randomized controlled experiment with pre- and post-tests controls for confounding variables and provides the highest level of causal evidence.

A trainer gives vague feedback such as 'Good job today.' What is the main limitation of this feedback?

Answer: It lacks specificity and does not guide future behavior

Non-specific praise does not help learners understand what to repeat or how to improve.

Which level of Bloom's Taxonomy is being assessed when a learner is asked to judge the validity of a training approach?

Answer: Evaluation

Judging validity requires critical analysis and is classified at the Evaluation (highest) level of Bloom's Taxonomy.