CPT Organizational Development & Change Management Flashcards
6 cards from real CPT practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 6 CPT Organizational Development & Change Management flashcards as text
In organizational development, what is the primary purpose of a change readiness assessment?
Answer: To determine how prepared an organization is to successfully implement a change
A change readiness assessment gauges an organization's preparedness—including culture, resources, and leadership support—to implement change successfully.
Which Kotter change model step involves creating short-term wins to build momentum for a change initiative?
Answer: Step 6 – Generate short-term wins
Kotter's Step 6 focuses on generating and celebrating short-term wins to sustain momentum and demonstrate that change efforts are working.
A trainer supporting an organizational change initiative should FIRST address which employee concern?
Answer: The 'what's in it for me?' (WIIFM) question
Addressing WIIFM (What's In It For Me) first helps employees understand personal benefits, reducing resistance to change.
Which organizational development intervention is specifically designed to improve team effectiveness and interpersonal dynamics?
Answer: Team building
Team building interventions are designed specifically to improve group cohesion, communication, and interpersonal effectiveness.
What does the ADKAR change management model's 'K' component represent?
Answer: Knowledge of how to change
In ADKAR, 'K' stands for Knowledge—having the information and training needed to know how to implement the change.
Which training delivery approach BEST supports employees who are resistant to an organizational change?
Answer: Instructor-led sessions that allow open dialogue and address concerns
Instructor-led sessions with open dialogue allow trainers to address concerns and resistance directly, which is essential for change adoption.