CPT Organizational Development & Change Management Flashcards
6 cards from real CPT practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 6 CPT Organizational Development & Change Management flashcards as text
What is the primary goal of action learning in organizational development?
Answer: To solve real business problems while developing participants' leadership skills
Action learning uses real organizational challenges as the vehicle for both problem-solving and developing leadership and collaborative skills.
Which organizational development technique involves systematically observing and analyzing how top performers execute a job role?
Answer: Job task analysis
Job task analysis systematically identifies and documents the tasks, knowledge, and skills exhibited by top performers in a role.
A CPT facilitating a strategic planning retreat should use which facilitation technique to generate broad organizational input?
Answer: Open Space Technology or World Café to surface diverse perspectives
Open Space Technology and World Café are participatory facilitation methods that surface diverse perspectives from large groups in a retreat setting.
What does 'transfer of training' mean in the context of organizational development?
Answer: Learners applying skills and knowledge learned in training to their actual jobs
Transfer of training refers to the degree to which employees apply what they learned in training to their actual job performance.
Which organizational factor MOST directly impacts whether training will transfer to on-the-job performance?
Answer: Supervisory support and opportunity to practice new skills after training
Supervisor support and the opportunity to practice new skills on the job are the strongest environmental factors influencing training transfer.
In change management, what is the role of a 'transition plan' as distinct from a 'change plan'?
Answer: A transition plan focuses on managing people through the human experience of change; a change plan addresses project milestones
A transition plan addresses the human side of change—how people will move through uncertainty—while a change plan covers project milestones and deliverables.