CPT Organizational Development & Change Management Flashcards

What is the purpose of a 'force field analysis' in organizational development?

Answer: To identify driving and restraining forces affecting a proposed change

Force field analysis, developed by Kurt Lewin, identifies forces that support (driving) and oppose (restraining) a proposed organizational change.

A CPT is designing training to support a new software rollout. Which change management phase should training primarily support?

Answer: Transition – developing skills to use the new system

Training primarily supports the transition (or 'change') phase by developing the skills employees need to operate within the new environment.

Which metric BEST indicates whether change management training was effective in supporting adoption?

Answer: Rate of sustained behavior change on the job post-training

Sustained behavior change on the job is the most meaningful indicator that change management training successfully drove adoption.

In the context of organizational change, what is a 'change champion'?

Answer: An influential employee who advocates for and models the desired change

Change champions are influential employees who model, advocate for, and help others adopt a desired organizational change.

Which type of organizational learning occurs when a company questions and revises its underlying assumptions and strategies?

Answer: Double-loop learning

Double-loop learning involves questioning underlying assumptions and mental models, leading to deeper organizational change beyond correcting errors.

When rolling out enterprise-wide training for a major change, what sequencing approach is MOST effective?

Answer: Train leaders and managers first so they can reinforce learning with their teams

Training leaders and managers first equips them to model new behaviors and reinforce learning with their teams during rollout.