CPT Workplace Communication & Teamwork Flashcards

Which of the following is an example of non-verbal communication in the workplace?

Answer: Using hand signals to direct a forklift operator safely

Hand signals are a form of non-verbal communication commonly used in manufacturing where noise or distance makes verbal communication impractical.

What is the purpose of Standard Operating Procedures (SOPs) in a production environment?

Answer: To provide step-by-step instructions that ensure consistent, safe, and correct task execution

SOPs standardize how tasks are performed so every operator follows the same safe, quality-approved method regardless of shift or experience level.

During a team problem-solving meeting, a technician should:

Answer: Contribute observations and ideas, listen to others, and help evaluate solutions

Effective team problem-solving requires every member to share relevant observations, consider all ideas, and work collaboratively toward solutions.

What does the acronym 'SBAR' stand for in structured workplace communication?

Answer: Situation, Background, Assessment, Recommendation

SBAR (Situation, Background, Assessment, Recommendation) is a structured communication tool that helps convey critical information clearly and concisely.

A co-worker is performing a task in an unsafe manner. The best response is to:

Answer: Politely point out the hazard and, if needed, report it to the supervisor

Addressing unsafe behavior immediately—and escalating if the coworker does not respond—prevents injuries and is a core responsibility of every team member.

Which practice BEST demonstrates professional accountability on the production floor?

Answer: Acknowledging mistakes, documenting them accurately, and participating in corrective action

Acknowledging mistakes honestly and contributing to corrective action builds trust, improves processes, and prevents recurrence.