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Quality Control & Process Improvement Flashcards

7 cards from real CPT practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.

Read the first 7 Quality Control & Process Improvement flashcards as text

  1. A tutor sets a SMART goal for a student: 'Increase ACT math score from 22 to 26 within 12 weeks.' The 'M' in SMART specifically requires that this goal be:

    Answer: Measurable with a specific numeric target

    Measurable means the goal includes a quantifiable indicator (score increase from 22 to 26) that allows objective progress tracking.

  2. Which of the following best describes a formative quality check in private tutoring?

    Answer: Quick comprehension checks embedded throughout each session

    Formative checks occur during instruction and provide real-time data that allows the tutor to adjust immediately.

  3. A tutor discovers that a student who scored 90% on practice problems only scored 65% on the actual exam. The MOST likely quality issue to investigate is:

    Answer: Whether practice problems adequately simulate real exam conditions

    A large gap between practice and actual performance often signals that practice conditions lacked sufficient fidelity to the real test environment.

  4. Root cause analysis in tutoring is MOST useful when:

    Answer: A student's performance declines despite consistent attendance and effort

    Root cause analysis is applied when a performance problem persists, helping identify the underlying cause rather than treating symptoms.

  5. A tutor tracks 'minutes of focused student work per session' as a process metric. Why is this metric valuable for quality improvement?

    Answer: It monitors a key input that influences student achievement

    Process metrics like focused work time track inputs that drive outcomes, helping the tutor identify whether the session structure supports learning.

  6. After implementing a new vocabulary strategy, a student's reading comprehension scores improve significantly. In the PDCA cycle, the tutor should next:

    Answer: Standardize and document the successful strategy for ongoing use

    When the Check phase confirms success, the Act phase calls for standardizing the effective change so the improvement is sustained.

  7. A tutor surveys parents monthly about session value and responsiveness. This activity primarily serves which quality function?

    Answer: Stakeholder feedback integration for service improvement

    Regular parent surveys collect stakeholder input that can reveal service gaps and drive improvements not visible from student performance data alone.