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Quality Control & Process Improvement Flashcards

7 cards from real CPT practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.

Read the first 7 Quality Control & Process Improvement flashcards as text

  1. A tutor notices a student consistently loses points on multi-step word problems. Which process improvement step should come FIRST?

    Answer: Collect and analyze data on exactly which steps the student misses

    Data collection and root-cause analysis must precede any intervention to ensure the solution targets the actual deficiency.

  2. Which metric best measures the quality of a tutoring session's instructional delivery?

    Answer: Student's ability to independently solve similar problems after the session

    Transfer of learning—demonstrated by independent problem-solving—is the most meaningful indicator of instructional quality.

  3. A tutor uses a session feedback form after every meeting. This practice is an example of:

    Answer: Continuous quality monitoring

    Ongoing feedback collection after each session is a continuous quality monitoring practice that enables timely process adjustments.

  4. When applying a PDCA (Plan-Do-Check-Act) cycle to tutoring, the 'Check' phase involves:

    Answer: Comparing outcomes against the planned goals

    The Check phase evaluates whether the implemented change produced the expected results by comparing data to objectives.

  5. A student's quiz scores over six weeks are: 55, 58, 57, 60, 59, 61. What does this pattern most likely indicate about the tutoring process?

    Answer: Progress is occurring but at a slow rate, suggesting the approach may need adjustment

    A slow upward trend signals incremental progress but prompts the tutor to evaluate whether a different strategy could accelerate gains.

  6. Which quality control tool would best help a tutor visualize the frequency of different error types a student makes in math?

    Answer: Pareto chart

    A Pareto chart displays error categories by frequency, helping the tutor prioritize which errors to address first for maximum impact.

  7. A private tutor standardizes a session-opening routine to review prior homework before introducing new content. This is an example of:

    Answer: Process standardization for quality consistency

    Creating a repeatable, structured routine is process standardization, which reduces variability and ensures consistent session quality.