Communication & Client Relations Flashcards
7 cards from real CPT practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Communication & Client Relations flashcards as text
When a student disagrees with a tutor's correction, the most productive response is to:
Answer: Invite the student to explain their reasoning and work through the logic together
Exploring the student's reasoning builds critical thinking and may reveal a misunderstood concept that needs targeted attention.
Which written communication practice best maintains professionalism with clients?
Answer: Writing clear, grammatically correct messages and responding within stated hours
Clear, well-written messages within agreed response windows model professional standards and respect client time.
A parent requests session recordings without the student's knowledge. The tutor should:
Answer: Decline and explain that consent from all parties is required
Recording requires informed consent from all parties; proceeding without the student's knowledge violates privacy and trust.
To build rapport with a reluctant or shy student, the most effective strategy is to:
Answer: Begin sessions with low-stakes conversation related to the student's interests
Connecting through the student's interests first lowers anxiety and makes academic engagement feel less threatening.
Which approach best ensures ongoing client satisfaction throughout a tutoring contract?
Answer: Scheduling periodic check-ins to review goals and adjust the plan as needed
Regular check-ins demonstrate proactive investment in the student's progress and catch issues before they become complaints.
When a tutor must cancel a session on short notice, the appropriate action is to:
Answer: Notify the client as early as possible, apologize, and offer make-up options
Early notification with an apology and concrete make-up options maintains trust and demonstrates respect for the client's time.
A student's parent and the student give conflicting accounts of what was agreed in a previous session. The tutor should:
Answer: Refer to written session notes or summaries to clarify what was discussed
Written records provide objective, neutral documentation that resolves disputes without taking sides.