Performance Improvement Strategies Flashcards
7 cards from real CPT practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Performance Improvement Strategies flashcards as text
A CPT practitioner is helping an organization implement a new CRM system. Which performance support strategy would BEST accelerate adoption among seasoned sales staff?
Answer: Providing embedded contextual help, quick reference guides, and peer coaching
Experienced staff benefit most from contextual, just-in-time support that complements their existing knowledge rather than lengthy structured training.
According to HPT principles, which factor most often explains why performance improvements achieved in training do not transfer to the job?
Answer: The work environment does not support or reinforce the new performance
Transfer failure most commonly occurs because the environment — including supervisors, systems, and incentives — does not support applying new skills on the job.
A performance technologist is conducting a needs assessment and identifies that performers DO know how to perform the task correctly. According to Mager and Pipe, the NEXT analytical step is to ask:
Answer: Is desired performance punishing, and is non-performance rewarding?
When performers have the skill, Mager and Pipe direct the analyst to examine consequences — whether performing correctly is punished or not performing is inadvertently rewarded.
When selecting performance improvement strategies, what does 'cost-benefit analysis' help the CPT practitioner determine?
Answer: Whether the financial and strategic value of the intervention outweighs its costs
Cost-benefit analysis in HPT weighs total intervention costs against the value of performance improvement to justify resource investment to stakeholders.
A team's performance has declined since a high-performing team leader left. The CPT practitioner recommends knowledge capture and succession planning. This intervention targets which root cause?
Answer: Critical knowledge concentrated in individuals without systematic transfer mechanisms
When performance depends on specific individuals without documented, transferable knowledge, succession planning and knowledge management address the structural vulnerability.
A manufacturing plant implements visual management boards showing real-time production metrics at each workstation. This intervention primarily addresses which BEM factor?
Answer: Environmental information and feedback
Real-time visual performance data provides the environmental feedback loop that Gilbert's BEM identifies as essential for performers to self-regulate their output.
Which statement best reflects the HPT practitioner's ethical obligation when recommending a performance improvement strategy?
Answer: Provide objective, evidence-based recommendations even when they conflict with client assumptions
ISPI's ethical standards require CPT practitioners to provide honest, evidence-based recommendations aligned with client needs, not client preferences or practitioner interests.