Evaluation & Measurement of Performance Outcomes Flashcards
7 cards from real CPT practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Evaluation & Measurement of Performance Outcomes flashcards as text
A CPT practitioner uses a balanced scorecard to track performance outcomes. Which four perspectives does the classic balanced scorecard framework include?
Answer: Financial, customer, internal processes, and learning & growth
Kaplan and Norton's balanced scorecard framework includes financial, customer, internal processes, and learning & growth perspectives.
Which evaluation design provides the strongest evidence of causality between an intervention and performance outcomes?
Answer: Randomized controlled experiment with pre- and post-tests
Randomized controlled experiments with pre- and post-tests provide the highest level of causal evidence by controlling for confounds through random assignment.
An evaluator notices that participants who scored lowest on a pre-test naturally improved more on the post-test regardless of the intervention. This phenomenon is called:
Answer: Regression to the mean
Regression to the mean occurs when extreme initial scores naturally move closer to the average over time, independent of any intervention.
A performance technologist is designing a Level 4 evaluation for a leadership development program. Which metric would be MOST relevant?
Answer: Employee engagement scores and voluntary turnover rates one year post-program
Employee engagement and turnover rates are organizational results (Level 4) directly influenced by leadership quality.
Which concept describes the gap between actual performance and the desired performance standard?
Answer: Performance deficiency
A performance deficiency is the measurable gap between current performance and the expected or desired performance standard.
A practitioner needs to report intangible benefits of a coaching program that cannot be credibly converted to monetary value. According to CPT evaluation best practices, these benefits should be:
Answer: Listed and described separately as intangible benefits
Intangible benefits that cannot be credibly monetized should be identified and reported separately rather than forced into the ROI formula.
When planning an evaluation, what does 'scope creep' most commonly threaten?
Answer: The evaluation's focus, timeline, and budget
Scope creep gradually expands evaluation objectives beyond original plans, threatening timelines, resources, and focus.