Evaluation & Measurement of Performance Outcomes Flashcards
7 cards from real CPT practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Evaluation & Measurement of Performance Outcomes flashcards as text
A performance consultant wants to measure the business impact of a sales training program six months after implementation. Which evaluation method is MOST appropriate?
Answer: Level 4 results evaluation comparing pre- and post-training revenue metrics
Level 4 evaluation measures business results such as revenue, which is the appropriate focus six months after implementation.
When calculating Return on Investment (ROI) for a performance intervention, which formula is used?
Answer: (Benefits – Costs) / Costs × 100
The standard ROI formula is (Benefits – Costs) / Costs × 100, expressing net benefit as a percentage of program cost.
A CPT practitioner identifies that a performance gap exists but cannot determine its root cause. Which data collection approach best supports causal analysis?
Answer: Conducting structured interviews and reviewing performance records simultaneously
Combining structured interviews with performance record review triangulates data sources to identify root causes of performance gaps.
Which of the following is an example of a leading indicator in performance measurement?
Answer: Employee completion rate of compliance training this month
Training completion rates are leading indicators because they predict future performance outcomes before results are realized.
An organization wants to compare performance outcomes across two departments that received different interventions. Which research design best supports this comparison?
Answer: Quasi-experimental design with a comparison group
A quasi-experimental design with a comparison group allows attribution of outcome differences to the interventions while acknowledging real-world constraints.
A performance technologist is selecting metrics to evaluate a workplace safety intervention. Which characteristic is MOST critical for the chosen metrics?
Answer: They must be directly linked to the desired performance outcome
Metrics must be directly aligned to the targeted performance outcome to ensure the evaluation measures what matters.
Which technique isolates the effects of a performance intervention from other organizational variables when a control group is unavailable?
Answer: Expert estimation of intervention contribution percentage
Expert estimation (also called participant or manager estimation) is a recognized isolation technique when experimental controls are not feasible.