CPT Organizational Change Management Flashcards

In the ADDIE model applied to change management, what does the 'Analysis' phase primarily examine?

Answer: The performance gap, causes, and contextual factors driving the need for change

The Analysis phase investigates the current vs. desired state, root causes of the gap, and organizational context to guide subsequent design decisions.

Which metric best indicates that a change management effort has achieved adoption at the individual level?

Answer: Demonstrated behavior change on the job aligned with desired performance standards

Adoption is evidenced by observable behavior change on the job, not simply attendance at training or stated intentions.

When communicating a change, the message 'What's in it for me?' (WIIFM) is important because:

Answer: Employees are more likely to support change when they understand personal benefits and impacts

Addressing WIIFM helps employees connect the change to personal relevance, increasing motivation and buy-in during the transition.

A CPT practitioner uses a 'stakeholder influence map' during change management primarily to:

Answer: Identify key individuals whose support or opposition will most affect change success

A stakeholder influence map prioritizes engagement efforts by identifying who has high influence over the outcome and whether they are supportive or resistant.

Which of Prosci's ADKAR model components represents an employee's belief that change is needed?

Answer: Awareness

Awareness is the first ADKAR element and represents understanding that change is necessary and why, before motivation or action can occur.

After implementing a change, feedback loops are used in CPT to:

Answer: Monitor ongoing performance and make adjustments to sustain desired outcomes

Feedback loops provide ongoing performance data that allow the CPT practitioner to identify deviations and intervene before the change regresses.