CPT Organizational Change Management Flashcards

In CPT, what is the role of a 'sponsor' in an organizational change effort?

Answer: Providing financial and visible leadership support for the change

A sponsor provides high-level authority, resources, and visible commitment that signals organizational priority and legitimacy for the change.

Which of the following best describes 'change saturation' in an organization?

Answer: When the organization has too many simultaneous changes for employees to absorb effectively

Change saturation occurs when employees are overwhelmed by multiple concurrent initiatives, leading to fatigue, disengagement, and initiative failure.

A CPT practitioner conducting a force field analysis is identifying:

Answer: Forces driving and restraining a desired change

Force field analysis, developed by Kurt Lewin, maps the driving forces that support change against the restraining forces that oppose it.

After a major performance improvement intervention, what should a CPT practitioner do to reinforce the change?

Answer: Implement reinforcement mechanisms such as recognition, feedback, and coaching

Reinforcement mechanisms such as recognition, consequences, and ongoing coaching are essential to prevent relapse to old behaviors.

Which communication strategy is most effective when introducing change to frontline employees?

Answer: Use cascading communication through direct managers with two-way dialogue

Cascading communication through trusted direct managers with two-way dialogue ensures the message is relevant, credible, and allows for questions and feedback.

What is the primary risk of skipping the 'diagnosis' phase in an organizational change project?

Answer: The intervention may not address the true root cause of the performance gap

Skipping diagnosis means the intervention may target symptoms rather than root causes, wasting resources without closing the performance gap.