CPSS Crisis Support 2

Question 1

When a peer support specialist encounters someone in a mental health crisis who is refusing help, what is the MOST appropriate initial response?

Accepted Answer

Use a calm, non-threatening tone and express genuine concern while listening

Answer

Approaching with a calm, non-threatening tone and active listening builds trust and is the foundation of effective crisis de-escalation.

Question 2

Which communication technique is MOST effective when a peer is expressing intense suicidal ideation?

Accepted Answer

Ask direct, open-ended questions about their thoughts and feelings

Answer

Direct, open-ended questions show genuine engagement and help the peer feel heard, which is essential in suicidal crisis situations.

Question 3

A peer support specialist is helping someone who just experienced a traumatic event. Which approach best reflects trauma-informed crisis support?

Accepted Answer

Prioritize establishing physical and emotional safety before anything else

Answer

Trauma-informed care prioritizes safety first, recognizing that a sense of safety is foundational before any deeper processing can occur.

Question 4

In North Carolina, when must a peer support specialist report a peer's statement about harming another person?

Accepted Answer

When there is a credible, specific, and imminent threat to an identifiable person

Answer

The duty to warn or protect is triggered by a credible, specific, and imminent threat to an identifiable third party, consistent with North Carolina statutes.

Question 5

Which of the following BEST describes the peer support specialist's role during an active crisis versus a clinical provider's role?

Accepted Answer

Peer specialists provide lived-experience-based support and connection while clinicians provide clinical assessment and treatment

Answer

Peer support specialists complement clinical staff by offering lived-experience connection and emotional support, while clinical providers handle assessment and treatment decisions.

(CPSS) Certified North Carolina Peer Support Specialist Practice Test

(CPSS) Certified North Carolina Peer Support Specialist Practice Test

CPSS Crisis Support 2