CPSS Community Navigation 2

Question 1

A peer specialist is helping someone connect to community mental health services for the first time. What is the MOST important first step?

Accepted Answer

Assess the person's needs, preferences, and existing supports before making referrals

Answer

Assessing needs and preferences ensures referrals are person-centered and relevant to the individual's unique situation.

Question 2

In North Carolina, which entity manages the public behavioral health system and coordinates Medicaid-funded services for individuals with mental illness and substance use disorders?

Accepted Answer

Local Management Entities/Managed Care Organizations (LME/MCOs)

Answer

LME/MCOs are the primary entities managing and coordinating publicly funded behavioral health services in North Carolina.

Question 3

A peer specialist uses a 'warm handoff' when connecting someone to a new service. What does this mean?

Accepted Answer

Personally introducing the peer to the new provider or service, bridging the connection directly

Answer

A warm handoff involves a direct personal introduction that reduces barriers and increases the likelihood the person will engage with the new service.

Question 4

When assisting a peer with transportation barriers to accessing services, which NC-specific resource is MOST relevant to explore?

Accepted Answer

Medicaid Non-Emergency Medical Transportation (NEMT) benefits

Answer

NC Medicaid covers non-emergency medical transportation for eligible members who have no other means to get to covered services.

Question 5

A peer discloses they are experiencing housing instability. As a community navigator, what is the peer specialist's appropriate role?

Accepted Answer

Help the peer identify local housing resources and support them in self-advocating for their needs

Answer

Peer specialists support self-determination by helping individuals identify resources and advocate for themselves, not by taking over decision-making.

(CPSS) Certified North Carolina Peer Support Specialist Practice Test

(CPSS) Certified North Carolina Peer Support Specialist Practice Test

CPSS Community Navigation 2