CPSM Resource Planning & Capacity Management

Question 1

In professional services, what does 'utilization rate' primarily measure?

Accepted Answer

The percentage of billable hours worked relative to total available hours

Answer

The ratio of revenue generated per employee per quarter

Answer

The number of concurrent projects a resource is assigned to

Answer

The efficiency of resource scheduling software

Question 2

Which capacity planning approach begins with forecasted demand and works backward to determine required staffing levels?

Accepted Answer

Demand-driven planning

Answer

Supply-driven planning

Answer

Constraint-based planning

Answer

Historical-trend planning

Question 3

A professional services firm has 10 consultants each available 40 hours/week. If 320 hours are committed to billable projects, what is the team utilization rate?

Accepted Answer

80%

Answer

75%

Answer

85%

Answer

70%

Question 4

What is 'bench time' in the context of professional services resource management?

Accepted Answer

Non-billable time when consultants are available but not assigned to client projects

Answer

Time allocated to internal training and certification

Answer

Scheduled downtime for performance reviews and feedback

Answer

Time spent on pre-sales and proposal writing activities

Question 5

Which technique uses historical project data and current pipeline visibility to predict future resource shortfalls?

Accepted Answer

Rolling resource forecasting

Answer

Scenario planning

Answer

Agile sprint planning

Answer

Zero-based budgeting

Question 6

When a professional services manager identifies a skill gap for an upcoming engagement, which is the MOST appropriate first action?

Accepted Answer

Assess whether the gap can be filled by upskilling existing staff, a contractor, or a partner

Answer

Immediately hire a full-time employee with the required skill

Answer

Decline the engagement to avoid delivery risk

Answer

Reassign the project to another practice area

Question 7

In resource management, what does 'over-allocation' mean?

Accepted Answer

Assigning a resource to more hours of work than they are available to complete

Answer

Providing a team with more budget than a project requires

Answer

Scheduling a project with more milestones than necessary

Answer

Assigning multiple project managers to a single engagement