CPSM Professional Ethics & Standards

Question 1

What is the PRIMARY purpose of a professional code of ethics in Certified Professional Services Manager?

Accepted Answer

To establish standards of conduct that protect the public and maintain professional integrity

Answer

To limit competition among professionals

Answer

To create additional requirements for certification renewal

Answer

To increase professional fees and compensation

Question 2

In Certified Professional Services Manager practice, what should a professional do when facing an ethical dilemma?

Accepted Answer

Consult the code of ethics, seek guidance from supervisors, and document the situation

Answer

Make a quick decision based on personal feelings

Answer

Ignore the issue if it doesn't directly affect them

Answer

Follow whatever approach is most profitable

Question 3

Which of the following represents a conflict of interest for a CPSM professional?

Accepted Answer

Having a financial stake in a vendor while being responsible for vendor selection

Answer

Attending professional development conferences

Answer

Mentoring junior colleagues in the field

Answer

Serving on a professional certification board

Question 4

What is the legal obligation of a CPSM professional regarding confidential information?

Accepted Answer

Protect confidential information and only disclose it when authorized or legally required

Answer

Share information freely with colleagues in the same industry

Answer

Disclose information if it could benefit the professional's career

Answer

Confidentiality only applies during working hours

Question 5

In the context of Certified Professional Services Manager, what constitutes professional negligence?

Accepted Answer

Failure to exercise the degree of care that a reasonably competent professional would exercise

Answer

Making an honest mistake while following proper procedures

Answer

Declining to take on a project outside one's expertise

Answer

Asking for help from more experienced colleagues

Question 6

What is the appropriate response if a CPSM professional witnesses a colleague violating professional standards?

Accepted Answer

Report the violation through established channels and document observations

Answer

Confront the colleague publicly to embarrass them into compliance

Answer

Ignore it unless directly asked about the situation

Answer

Only act if the violation directly impacts their own work