Practice Test Geeks(CPSM) Certified Software Project Manager Practice Test
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CSPM Communication, Stakeholder & Team Management Flashcards

7 cards from real CPSM practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.

Read the first 7 CSPM Communication, Stakeholder & Team Management flashcards as text

  1. A sponsor is disengaged and not approving critical decisions. The PM should:

    Answer: Escalate to executive leadership if the sponsor fails to respond after formal outreach

    After formal outreach attempts, escalation to executive leadership is appropriate to unblock critical decisions.

  2. What is the MOST important factor in ensuring a virtual team meeting is effective?

    Answer: Distributing a clear agenda in advance and ensuring all participants can access the technology

    A pre-circulated agenda with confirmed technology access ensures virtual participants are prepared and included.

  3. When a project manager uses active listening, they should PRIMARILY:

    Answer: Reflect on what was heard and ask clarifying questions to confirm understanding

    Active listening requires fully processing the speaker's message and confirming understanding through reflection and clarification.

  4. Which stakeholder engagement level describes a stakeholder who is aware of the project but does not support or resist it?

    Answer: Neutral

    A neutral stakeholder is aware of the project and its impacts but has neither positive nor negative engagement.

  5. A project manager is presenting a project status update to executives. Which communication approach is MOST appropriate?

    Answer: Deliver a concise summary focusing on key metrics, decisions needed, and strategic impacts

    Executives need concise, decision-focused information tied to strategic outcomes rather than technical details.

  6. Which motivational theory suggests that team members are motivated by intrinsic factors like achievement and recognition rather than just salary?

    Answer: Herzberg's Two-Factor Theory

    Herzberg distinguishes motivators (achievement, recognition, growth) from hygiene factors (salary, working conditions) that only prevent dissatisfaction.

  7. A PM is managing stakeholders with conflicting interests. The BEST strategy is to:

    Answer: Facilitate a negotiation that addresses core needs of all parties and aligns with project objectives

    Facilitating interest-based negotiation helps find mutually acceptable solutions while keeping the project aligned to its objectives.