Practice Test Geeks(CPSM) Certified Software Project Manager Practice Test
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CSPM Communication, Stakeholder & Team Management Flashcards

7 cards from real CPSM practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.

Read the first 7 CSPM Communication, Stakeholder & Team Management flashcards as text

  1. A project has 8 stakeholders. How many potential communication channels exist?

    Answer: 28

    Using the formula n(n-1)/2, with 8 stakeholders: 8×7/2 = 28 communication channels.

  2. Which team development stage in Tuckman's model is characterized by conflicts over roles and responsibilities?

    Answer: Storming

    The Storming stage involves interpersonal conflicts as team members compete for roles and challenge leadership.

  3. A PM discovers a key stakeholder has been receiving incorrect project status reports for three weeks. The BEST immediate action is:

    Answer: Immediately contact the stakeholder, acknowledge the error, and provide accurate information

    Immediate transparent correction maintains trust and allows the stakeholder to make accurate decisions going forward.

  4. What is the MAIN difference between formal and informal communication in project management?

    Answer: Formal communication follows structured protocols and is documented; informal is spontaneous and undocumented

    Formal communication uses defined channels and is recorded, while informal communication is ad hoc and typically unrecorded.

  5. A project manager wants to build psychological safety on a software team. Which action BEST supports this?

    Answer: Rewarding team members who identify and openly discuss problems without blame

    Psychological safety grows when team members feel safe raising issues without fear of blame or punishment.

  6. Which document formally authorizes a project manager to apply organizational resources and establishes their authority?

    Answer: Project charter

    The project charter formally authorizes the project and grants the PM authority to use organizational resources.

  7. An agile software team is consistently failing to meet sprint goals. The PM's BEST response is to:

    Answer: Facilitate a retrospective to identify root causes and make targeted process improvements

    Retrospectives are the agile mechanism for identifying root causes of underperformance and implementing continuous improvement.