CSPM Communication, Stakeholder & Team Management Flashcards

A stakeholder requests a significant scope change late in the project. The PM should:

Answer: Log the request and evaluate it through the formal change control process

All scope changes must go through formal change control to assess impacts on schedule, cost, and quality before approval.

Which leadership style is MOST effective when team members are highly skilled but new to the organization?

Answer: Coaching

Coaching provides direction on organizational context while leveraging the team's existing technical expertise.

What is the PRIMARY purpose of a stakeholder engagement assessment matrix?

Answer: To compare current versus desired stakeholder engagement levels

The stakeholder engagement assessment matrix shows gaps between current and desired engagement to guide the PM's outreach strategy.

A project team member is underperforming. After coaching fails, what is the NEXT appropriate step?

Answer: Escalate to their functional manager with documented evidence

When coaching is ineffective, the PM should escalate to the functional manager with factual documentation to seek resolution.

Which communication model element refers to anything that distorts or interferes with the message being received as intended?

Answer: Noise

Noise includes physical, semantic, or psychological interference that prevents the receiver from accurately interpreting the message.

When managing a cross-functional software team, the PM should PRIMARILY focus on:

Answer: Aligning team goals with project objectives and facilitating collaboration

Cross-functional teams thrive when the PM aligns diverse expertise toward shared goals and removes collaboration barriers.

Which technique helps a project manager identify informal leaders and communication networks within a team?

Answer: Social network analysis

Social network analysis maps relationships and information flows, revealing informal influencers and communication patterns.