Practice Test Geeks(CPSM) Certified Software Project Manager Practice Test
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CSPM Communication, Stakeholder & Team Management Flashcards

7 cards from real CPSM practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.

Read the first 7 CSPM Communication, Stakeholder & Team Management flashcards as text

  1. A project manager notices that a key stakeholder consistently misses status meetings. What is the BEST first step?

    Answer: Analyze the stakeholder's preferred communication style and adjust accordingly

    Understanding and adapting to a stakeholder's communication preferences improves engagement before escalating.

  2. Which conflict resolution technique is MOST appropriate when the issue is minor and preserving the relationship is the priority?

    Answer: Smoothing/accommodating

    Smoothing minimizes tension and preserves relationships when the conflict issue has low long-term impact.

  3. A software project team is distributed across three time zones. Which communication strategy BEST supports team cohesion?

    Answer: Establish overlapping core hours and use asynchronous tools for non-urgent items

    Overlapping core hours plus asynchronous tools balance real-time collaboration with flexibility across time zones.

  4. What does a RACI matrix primarily help a project manager communicate?

    Answer: Roles and responsibilities for project tasks and decisions

    A RACI matrix clarifies who is Responsible, Accountable, Consulted, and Informed for each deliverable or decision.

  5. During sprint retrospectives, a team member repeatedly blames others for failures. The PM should FIRST:

    Answer: Address the behavior privately and coach toward constructive feedback

    Private coaching addresses disruptive behavior while preserving team psychological safety and retrospective effectiveness.

  6. Which stakeholder analysis technique maps stakeholders by their level of interest and level of power?

    Answer: Power/Interest grid

    The Power/Interest grid categorizes stakeholders into four quadrants to prioritize engagement strategies.

  7. A project manager is drafting a communications plan. Which element is MOST critical to include?

    Answer: The frequency, format, and audience for each type of communication

    A communications plan must specify what information is shared, with whom, how often, and in what format.