VIP Exclusive
CPSM Certified Professional Services Manager VIP Practice Exam
CPSM — This practice exam mirrors the Certified Professional Services Manager (CPSM) credential framework covering professional services delivery, resource management, client engagement, financial management, and service operations; no single globally standardized CPSM body exists, so this exam is modeled on competency frameworks from TSIA (Technology & Services Industry Association) and leading professional services management bodies.
53
Questions
120m
Time Limit
70.00%
To Pass
Question 1 of 53👑 VIP
A professional services manager at a mid-sized software company notices that their team's billable utilization rate has dropped from 78% to 64% over the past two quarters. Project backlog is healthy, but several consultants are spending significant time on internal meetings, pre-sales support, and rework due to scope creep. Which action should the manager prioritize FIRST to address the utilization decline?
Questions 2–53 and full explanations are VIP-exclusive.