CPSA Routing and Work Assignment 3

Question 1

A manager wants assignments to be automatically distributed only to operators who have the 'Underwriting' skill. Which Pega feature supports this requirement?

Accepted Answer

Skill-based routing using operator skill records

Answer

Skill-based routing uses operator skill records to ensure assignments are directed only to operators with the required competency.

Question 2

Which operator record property in Pega defines the workgroups an operator belongs to for routing purposes?

Accepted Answer

Operator workgroup

Answer

The Operator workgroup property associates an operator with one or more workgroups, determining which work queues they can access.

Question 3

What is the purpose of the 'Route to current operator' option in an assignment shape?

Accepted Answer

Routes to the operator who is currently logged in and processing the flow

Answer

Route to current operator assigns the task to the operator who is currently running the flow, keeping work with the same person.

Question 4

A Pega application uses 'Push' assignment routing. How does this differ from 'Pull' routing?

Accepted Answer

Push routing automatically assigns tasks to specific operators; pull routing lets operators choose from a queue

Answer

Push routing proactively assigns work to a specific operator's worklist, while pull routing places work in a queue for any eligible operator to claim.

Question 5

A flow has two parallel assignments that must both complete before moving forward. Which flow shape should you use?

Accepted Answer

Split-Join shape

Answer

The Split-Join shape creates parallel branches and waits for all branches to complete before the flow proceeds to the next step.

(CPSA) Certified Pega System Architect Practice Test

(CPSA) Certified Pega System Architect Practice Test

CPSA Routing and Work Assignment 3