CPSA Process Flow and Automation 3 — Questions and Answers
Question 1: In Pega, which mechanism allows a case to automatically be routed to a workbasket when no specific operator is available?
- Escalation rule
- Work queue routing (Correct answer)
- SLA enforcement
- Business logic filter
Correct answer: Work queue routing
Work queue routing assigns cases to a shared workbasket when no specific individual operator is targeted, enabling any qualified worker to claim it.
Question 2: Which Pega Constellation design system pattern allows a process to show or hide process steps dynamically based on case data?
- Conditional views
- Dynamic stage visibility (Correct answer)
- Screen flow branching
- View hiding rules
Correct answer: Dynamic stage visibility
Dynamic stage visibility in Pega Constellation allows stages and steps to appear or be hidden based on evaluated case conditions.
Question 3: A Pega developer needs to ensure a specific approval step only runs when the claim amount exceeds $10,000. Which feature enables this?
- Process frequency setting
- Step condition (When rule) (Correct answer)
- Router assignment
- SLA threshold
Correct answer: Step condition (When rule)
A When rule used as a step condition allows Pega to evaluate logic and skip or include a process step based on case data.
Question 4: What is the result of setting a step's 'Run as' property to 'System' in a Pega automation?
- The step requires manual user input
- The step runs with elevated system permissions without a user context (Correct answer)
- The step creates a new operator record
- The step logs to the SLA audit trail
Correct answer: The step runs with elevated system permissions without a user context
Setting 'Run as System' causes the automation to execute with system-level credentials rather than the logged-in user's context.
Question 5: In Pega, which flow shape is used to trigger another case type to start as a child case?
- Service shape
- Subprocess shape
- Create Work shape (Correct answer)
- Invoke shape
Correct answer: Create Work shape
The Create Work shape in a Pega flow spawns a new child case of a specified case type, linking it to the parent case.
Question 6: How does Pega's 'Spin-off' subprocess differ from a 'Wait for subprocess' in flow design?
- Spin-off waits for the subprocess to finish before continuing; Wait does not
- Spin-off launches the subprocess and continues immediately; Wait pauses until it completes (Correct answer)
- Spin-off is only for human tasks; Wait is for automations
- There is no functional difference between the two
Correct answer: Spin-off launches the subprocess and continues immediately; Wait pauses until it completes
Spin-off launches a subprocess asynchronously so the parent continues without waiting, while Wait pauses the parent until the subprocess finishes.
Question 7: Which Pega feature is used to configure what should happen when an SLA's 'Goal' interval is reached?
- Goal action in the SLA rule (Correct answer)
- Work party notification
- Escalation policy
- Timer shape
Correct answer: Goal action in the SLA rule
The Goal action defined within the SLA rule specifies the actions Pega should take—such as sending a notification—when the goal interval expires.
CPSA Process Flow and Automation 3
In Pega, which mechanism allows a case to automatically be routed to a workbasket when no specific operator is available?