CPSA Case Lifecycle Management 4

Question 1

Which property in a Pega case type definition specifies the primary work queue where assignments are routed by default?

Accepted Answer

Workbasket

Answer

The workbasket is the default queue where assignments are routed if no other routing rules are configured on the step.

Question 2

A case has been resolved but a user needs to reopen it to correct an error. What is the typical Pega mechanism for this?

Accepted Answer

Trigger the Reopen case action which creates a new stage context

Answer

The Reopen case action transitions a resolved case back to an active state, typically returning it to a configured stage for further processing.

Question 3

In Pega, which of the following best describes a 'process' within a stage?

Accepted Answer

A sequence of steps that represents a business task within the stage

Answer

A process is a sequence of steps within a stage that models a discrete business task, such as document review or approval.

Question 4

What is the effect of marking a step as 'optional' in a Pega case process?

Accepted Answer

The step can be skipped by the assigned operator without completing it

Answer

Marking a step as optional allows the assigned operator to skip it without completing the associated task, and the case continues.

Question 5

A Pega architect wants to track every status change of a case over its lifetime. Which feature provides this audit capability?

Accepted Answer

Case history

Answer

Case history automatically records all status changes, assignments, and actions taken on a case throughout its lifecycle.

(CPSA) Certified Pega System Architect Practice Test