CPSA CPSA Reporting, SLAs and Performance 2

Question 1

What is the difference between a 'Summary Report' and a 'List View' in Pega reporting?

Accepted Answer

Summary reports show aggregated/grouped data; List Views show individual rows

Answer

Summary Reports aggregate and group data (e.g., count cases by status), while List Views display individual records row by row.

Question 2

Which Pega mechanism automatically updates a searchable index when case data changes, enabling fast report queries?

Accepted Answer

Declare Index

Answer

Declare Index rules maintain a dedicated database table that is updated whenever the indexed properties change, allowing efficient indexed queries in reports.

Question 3

In Pega, what is the purpose of the 'Report Browser' in the operator portal?

Accepted Answer

To provide a self-service interface where operators can run and filter existing reports

Answer

The Report Browser gives Pega operators a UI to browse available reports, apply filters, and view results without needing Dev Studio access.

Question 4

Which setting in a Pega SLA rule controls how much the urgency value increases per unit of time during the Deadline interval?

Accepted Answer

Urgency increment per interval unit

Answer

The urgency increment per interval unit setting defines how quickly urgency rises during a timed SLA interval, surfacing overdue items higher in the work queue.

Question 5

What is the recommended approach in Pega to display key performance indicators (KPIs) on a manager dashboard using live case data?

Accepted Answer

Summary Reports embedded in a Dashboard harness section

Answer

Pega Summary Reports can be embedded directly into dashboard sections to display real-time KPIs such as case volumes by status or average resolution time.

(CPSA) Certified Pega System Architect Practice Test

(CPSA) Certified Pega System Architect Practice Test

CPSA CPSA Reporting, SLAs and Performance 2