Process Flow and Automation Flashcards
7 cards from real CPSA practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Process Flow and Automation flashcards as text
In Pega, which mechanism allows a case to automatically be routed to a workbasket when no specific operator is available?
Answer: Work queue routing
Work queue routing assigns cases to a shared workbasket when no specific individual operator is targeted, enabling any qualified worker to claim it.
Which Pega Constellation design system pattern allows a process to show or hide process steps dynamically based on case data?
Answer: Dynamic stage visibility
Dynamic stage visibility in Pega Constellation allows stages and steps to appear or be hidden based on evaluated case conditions.
A Pega developer needs to ensure a specific approval step only runs when the claim amount exceeds $10,000. Which feature enables this?
Answer: Step condition (When rule)
A When rule used as a step condition allows Pega to evaluate logic and skip or include a process step based on case data.
What is the result of setting a step's 'Run as' property to 'System' in a Pega automation?
Answer: The step runs with elevated system permissions without a user context
Setting 'Run as System' causes the automation to execute with system-level credentials rather than the logged-in user's context.
In Pega, which flow shape is used to trigger another case type to start as a child case?
Answer: Create Work shape
The Create Work shape in a Pega flow spawns a new child case of a specified case type, linking it to the parent case.
How does Pega's 'Spin-off' subprocess differ from a 'Wait for subprocess' in flow design?
Answer: Spin-off launches the subprocess and continues immediately; Wait pauses until it completes
Spin-off launches a subprocess asynchronously so the parent continues without waiting, while Wait pauses the parent until the subprocess finishes.
Which Pega feature is used to configure what should happen when an SLA's 'Goal' interval is reached?
Answer: Goal action in the SLA rule
The Goal action defined within the SLA rule specifies the actions Pega should take—such as sending a notification—when the goal interval expires.