Case Lifecycle Management Flashcards
7 cards from real CPSA practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Case Lifecycle Management flashcards as text
When a parent case is configured to 'wait for child cases,' what triggers the parent to resume processing?
Answer: Resolution of all linked child cases
The parent case automatically resumes processing once all child cases it is waiting on reach a resolved status.
Which Pega feature enables business users to add unplanned tasks to a case at runtime without modifying the case type design?
Answer: Ad hoc tasks via the Add step function
The Add step function in the case view allows operators to insert ad hoc assignments not originally designed in the case type.
In Pega, what does the 'Spin-off' case action do?
Answer: Creates a child case and continues the parent without waiting
Spin-off creates a linked child case and allows the parent to continue its own processing independently without waiting for the child.
A case architect notices that stage transitions are not firing correctly after a data transform updates a case property. What is the most likely cause?
Answer: The when condition references a stale clipboard value
If the when condition used in the transition references a value not refreshed after the data transform, it may evaluate stale data and fail to fire.
Which of the following is a valid use case for using an 'alternate stage' rather than an additional primary stage?
Answer: Handling a rejection flow that only some cases experience
Alternate stages are designed for exception paths like rejections or escalations that only a subset of cases will enter.
A case is stuck in the 'Pending-Approval' status because the assigned approver is on leave. Which Pega feature should the business configure to handle this automatically?
Answer: SLA with escalation action to reassign
Configuring an SLA with an escalation action to reassign or notify a manager automatically handles delayed approvals without manual intervention.
What is the significance of the 'primary page' in the context of a Pega case?
Answer: It is the clipboard page that represents the case data being processed
The primary page is the in-memory clipboard page representing the current case instance, and it is where all case property reads and writes occur.