Case Lifecycle Management Flashcards

Which Pega feature allows a case to automatically advance to the next stage when all required processes in the current stage are completed?

Answer: Auto-advance

Auto-advance moves the case to the next stage automatically once all processes in the current stage are resolved.

A case type requires that a legal review stage only appears for contracts over $50,000. Which configuration supports this?

Answer: Entry conditions on the stage

Entry conditions on a stage control whether that stage is entered based on evaluated conditions.

In Pega, what is the purpose of a 'resolution stage' in a case lifecycle?

Answer: It marks the case as complete and triggers close-out processing

A resolution stage signals case completion, triggering any configured close-out actions and setting the case status to resolved.

Which of the following correctly describes a 'child case' in Pega?

Answer: A subordinate case created from and linked to a parent case

A child case is spawned from a parent case, shares context with it, and can run independently or block the parent.

When configuring a 'Collect information' step, which property determines where submitted form data is stored?

Answer: The step page

The step page defines the clipboard page where data from a Collect information step is stored during processing.

What happens to open assignments when a Pega case is canceled?

Answer: They are automatically withdrawn

Canceling a case automatically withdraws all open assignments associated with that case.

A business requirement states that a fraud investigation sub-process must complete before the claim approval stage continues. Which Pega mechanism enforces this dependency?

Answer: A child case with the parent waiting for resolution

Creating a child case and configuring the parent to wait for the child's resolution enforces the sequential dependency.