Professional Standards & Ethics Flashcards
7 cards from real CPS practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Professional Standards & Ethics flashcards as text
In process improvement projects, which ethical obligation requires a specialist to protect employee privacy when collecting performance data?
Answer: Data stewardship
Data stewardship obligates professionals to collect, store, and use employee performance data responsibly and with proper safeguards.
A process specialist completes a project and later discovers an error in the analysis that was delivered to the client. The professional obligation is to:
Answer: Proactively notify the client and offer to correct the work
Professional integrity requires prompt, proactive disclosure of discovered errors and offering remediation.
Which of the following is the most appropriate way to handle disagreement with a client about the recommended process solution?
Answer: Present the professional recommendation with supporting evidence while respecting the client's ultimate decision
Professionals must advocate for sound solutions with evidence while ultimately respecting client autonomy in decision-making.
When is it appropriate for a CPS professional to disclose confidential process information obtained from a client?
Answer: When required by law, court order, or with the client's explicit consent
Confidential information may only be disclosed when legally compelled or when the client explicitly authorizes its release.
A newly certified CPS professional is pressured by a senior colleague to cut corners in a process audit to save time. The correct response is to:
Answer: Maintain professional standards and document the pressure if necessary
Professional standards do not bend to internal pressure; the specialist must uphold audit integrity and document inappropriate directives.
Which statement best describes the ethical obligation around fee transparency in professional engagements?
Answer: Fee structures should be clearly disclosed and agreed upon before work begins
Transparent fee agreements established before work begins are a fundamental professional ethics requirement.
How should a CPS professional respond when asked to sign off on a process improvement project whose outcomes were achieved through unethical means by the project team?
Answer: Refuse to sign off and report the unethical conduct through proper channels
Endorsing results achieved through unethical means makes the specialist complicit in the misconduct; refusal and reporting are required.