Business Management Flashcards
7 cards from real CPS practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Business Management flashcards as text
A pet groomer is expanding and wants to hire a part-time bather. Which tax form must be completed at the time of hire?
Answer: Form W-4 and I-9
New employees must complete a W-4 (federal tax withholding) and I-9 (employment eligibility verification) before starting work.
Which type of insurance is specifically designed to protect a grooming business if a pet is injured during a session?
Answer: Professional liability (care, custody, and control) insurance
Care, custody, and control (CCC) coverage under professional liability insurance protects groomers against claims involving injury to a pet in their care.
What is the most effective way to set service prices when opening a new grooming salon?
Answer: Calculate all costs, research local competitors, and set prices that cover expenses plus a profit margin
Sound pricing requires knowing your full cost structure and understanding the local market so prices remain competitive while still generating profit.
A grooming salon owner wants to grow revenue without adding more appointment slots. Which strategy best achieves this?
Answer: Increase average ticket size through product retail and add-on services
Selling retail products and upselling add-ons (like teeth brushing or de-shedding treatments) increases revenue per client without requiring more appointment time.
Which of the following best describes 'cash flow' in a grooming business context?
Answer: The movement of money into and out of the business over a period
Cash flow tracks when money enters the business (client payments) and when it leaves (rent, supplies, payroll), which determines operational liquidity.
What is an effective strategy for handling a client who frequently requests last-minute appointments and then cancels?
Answer: Require prepayment for all future bookings and enforce the cancellation policy
Requiring prepayment from habitually canceling clients enforces accountability and protects the business from lost revenue due to empty appointment slots.
A grooming salon posts a strong social media presence with before-and-after photos. What primary business goal does this support?
Answer: Demonstrating service quality to attract new clients
Visual proof of grooming results builds social credibility and attracts potential clients who are evaluating groomers before booking.