Business Management Flashcards
7 cards from real CPS practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Business Management flashcards as text
A pet grooming salon wants to reduce no-shows. Which policy is most effective?
Answer: Require a credit card on file with a cancellation fee
Requiring a credit card with a stated cancellation fee creates a financial consequence that significantly reduces no-show and late-cancellation rates.
Which pricing strategy involves charging more for premium services like hand-scissoring or spa treatments?
Answer: Value-based tiered pricing
Value-based tiered pricing sets prices based on the perceived value of premium services, allowing salons to capture higher margins for specialized offerings.
When calculating the break-even point for a grooming salon, what two factors are compared?
Answer: Fixed costs vs. contribution margin per service
The break-even point is reached when total fixed costs are covered by the cumulative contribution margin (revenue minus variable costs) per service unit.
A groomer wants to track which services generate the most revenue. Which tool best supports this?
Answer: Point-of-sale software with service reporting
Point-of-sale software with reporting features can automatically categorize and summarize revenue by service type, enabling data-driven decisions.
What is the primary purpose of an employee handbook in a grooming salon?
Answer: To establish consistent policies and expectations for staff
An employee handbook communicates workplace policies, conduct expectations, and procedures, helping ensure consistent and fair treatment of all staff.
Which action best demonstrates upselling in a pet grooming context?
Answer: Recommending a dental cleaning add-on during a basic bath appointment
Upselling involves recommending a higher-value or add-on service to a client already booking a base service, increasing per-visit revenue.
A grooming business owner receives a negative online review. What is the best initial response?
Answer: Respond publicly with empathy and offer to resolve the issue
Responding publicly with empathy shows professionalism and a commitment to client satisfaction, which can turn a negative experience into a trust-building opportunity.