CPRE Programming 4 — Questions and Answers
Question 1: Which programming model uses a 'hub and spoke' structure where a central facility offers programs that satellite sites deliver closer to participants?
- Decentralized programming
- Hub-and-spoke programming (Correct answer)
- Satellite delivery model
- Distributed programming
Correct answer: Hub-and-spoke programming
The hub-and-spoke model centralizes program development and administration while delivering services through satellite locations to expand geographic reach.
Question 2: When evaluating a program's 'penetration rate,' a recreation manager is measuring which of the following?
- The percentage of the total target population actually participating (Correct answer)
- The depth of skill development achieved by participants
- The number of program sessions completed per season
- The ratio of revenue to program expenses
Correct answer: The percentage of the total target population actually participating
Penetration rate measures the proportion of the defined target market that is actually using a program, indicating market reach.
Question 3: A recreation programmer notices that a senior fitness class fills immediately while a teen art class remains half empty. Applying market segmentation theory, the BEST initial response is to:
- Cancel the teen art class immediately
- Increase the price of the senior fitness class
- Research barriers preventing teen participation in the art class (Correct answer)
- Combine both classes into one general program
Correct answer: Research barriers preventing teen participation in the art class
Market segmentation theory calls for identifying why a target segment is not responding, including barriers such as cost, timing, awareness, or relevance.
Question 4: Under the Americans with Disabilities Act (ADA), integrated programming means:
- Offering separate but equal programs for people with disabilities
- Including individuals with disabilities in programs alongside non-disabled peers to the maximum extent possible (Correct answer)
- Designing programs exclusively for participants with disabilities
- Providing adaptive equipment only in specialized facilities
Correct answer: Including individuals with disabilities in programs alongside non-disabled peers to the maximum extent possible
ADA requires that individuals with disabilities be included in mainstream programs unless a legitimate reason necessitates a separate offering.
Question 5: A parks and recreation department wants to reduce no-show rates for registered programs. Which strategy is MOST directly effective?
- Eliminating registration requirements
- Implementing a non-refundable deposit or cancellation policy (Correct answer)
- Reducing program fees across the board
- Extending program length to increase perceived value
Correct answer: Implementing a non-refundable deposit or cancellation policy
Financial commitment through deposits or cancellation fees creates accountability and significantly reduces no-show behavior.
Question 6: The concept of 'front-loading' in recreation program scheduling refers to:
- Placing the most popular programs early in the registration calendar
- Scheduling intensive programming at the beginning of a season to build momentum and habit (Correct answer)
- Offering discounts to the first participants who register
- Concentrating staff resources in the first weeks of a program
Correct answer: Scheduling intensive programming at the beginning of a season to build momentum and habit
Front-loading establishes participation habits early in the season, improving retention and attendance throughout the program cycle.
Question 7: When a recreation agency contracts with a private vendor to deliver a program, which document BEST protects the agency from liability related to vendor negligence?
- A memorandum of understanding (MOU)
- An indemnification and hold harmless clause in the contract (Correct answer)
- A volunteer waiver form
- A departmental policy statement
Correct answer: An indemnification and hold harmless clause in the contract
An indemnification and hold harmless clause legally requires the vendor to assume liability for their own negligence, protecting the agency.
CPRE Programming 4
Which programming model uses a 'hub and spoke' structure where a central facility offers programs that satellite sites deliver closer to participants?