CPR CPR Business Operations & Project Management

Question 1

What is the primary purpose of a Certificate of Completion (COC) in a restoration project?

Accepted Answer

To document that all agreed-upon restoration work has been finished to the client's satisfaction

Answer

To authorize work to begin on-site

Answer

To certify technician credentials

Answer

To request payment from the insurance carrier

Question 2

Which project management approach requires restoration contractors to complete work in a specific sequential order before moving to the next phase?

Accepted Answer

Critical path method (CPM)

Answer

Agile project management

Answer

Concurrent scheduling

Answer

Float-based scheduling

Question 3

In restoration project management, what does 'subrogation' refer to?

Accepted Answer

The insurance carrier's right to recover losses from a liable third party after paying a claim

Answer

Hiring subcontractors for specialty work

Answer

Submitting supplemental estimates to the adjuster

Answer

Delegating project tasks to a crew supervisor

Question 4

What is a 'direction to pay' form used for in restoration contracting?

Accepted Answer

Directing the insurance carrier to issue the claim payment directly to the contractor

Answer

Authorizing a technician to purchase materials

Answer

Requesting a price increase on a scope of work

Answer

Documenting subcontractor payment terms

Question 5

When managing multiple active restoration jobs, which scheduling tool is most effective for visualizing task timelines and resource allocation across projects?

Accepted Answer

Gantt chart

Answer

SWOT analysis chart

Answer

Fishbone diagram

Answer

RACI matrix

Question 6

Which federal agency requires restoration contractors who work with lead-containing materials in pre-1978 homes to follow the Renovation, Repair, and Painting (RRP) Rule?

Accepted Answer

EPA

Answer

IICRC

Answer

FEMA

Answer

NIOSH