CPP Case Analysis & Practical Application 3 — Questions and Answers
Question 1: A new mixed-use development project is requesting a parking variance to reduce required spaces by 25%. The parking manager is asked to evaluate the request. Which data is MOST important?
- Architectural drawings of the building facade
- Transportation demand management (TDM) plan and modal split projections (Correct answer)
- Names of the development's future tenants
- Soil conditions for the proposed structure
Correct answer: Transportation demand management (TDM) plan and modal split projections
A TDM plan with modal split data shows how the development will meet demand through alternatives, justifying the space reduction.
Question 2: An airport parking operator wants to improve online pre-booking rates from 20% to 50%. Which tactic is MOST likely to be effective?
- Reducing the number of parking product tiers to simplify choice
- Offering a meaningful price discount for online advance reservations (Correct answer)
- Eliminating cash payment at exit lanes
- Adding covered parking to all existing surface lots
Correct answer: Offering a meaningful price discount for online advance reservations
A price incentive for advance booking directly motivates customers to shift behavior toward the pre-book channel.
Question 3: During a financial audit, it is discovered that a cashier consistently processes more void transactions than peers. What is the appropriate next step?
- Issue a verbal warning and monitor for one month
- Conduct a targeted exception report review and interview the cashier (Correct answer)
- Immediately terminate the cashier pending investigation
- Increase camera coverage at that cashier's booth
Correct answer: Conduct a targeted exception report review and interview the cashier
Exception report analysis and a structured interview provide factual basis for any disciplinary or corrective action.
Question 4: A parking manager is tasked with reducing operating costs by 10% without reducing hours. Which strategy typically yields the largest savings in labor-intensive facilities?
- Renegotiating vendor supply contracts
- Transitioning from staffed exits to automated pay stations (Correct answer)
- Switching to LED lighting throughout the facility
- Reducing landscaping maintenance frequency
Correct answer: Transitioning from staffed exits to automated pay stations
Labor is typically the largest cost center in parking operations; automation of exit lanes directly reduces FTE requirements.
Question 5: A city parking authority is evaluating two enforcement technology options: LPR mobile patrol vehicles vs. handheld devices. A key advantage of LPR mobile patrol is:
- Lower upfront equipment cost
- Higher citation accuracy per officer hour (Correct answer)
- Simpler integration with existing permit databases
- Better enforcement on private property
Correct answer: Higher citation accuracy per officer hour
LPR mobile patrol allows officers to scan many more plates per hour than handheld devices, significantly increasing productivity.
Question 6: A parking structure built in 1985 is being evaluated for rehabilitation vs. replacement. Which condition finding most strongly favors replacement over rehabilitation?
- Faded wayfinding signage
- Widespread post-tensioned cable corrosion affecting structural integrity (Correct answer)
- Outdated fluorescent lighting fixtures
- Minor spalling on non-structural concrete surfaces
Correct answer: Widespread post-tensioned cable corrosion affecting structural integrity
Widespread post-tensioned cable corrosion compromises the structural system itself, making rehabilitation costs often exceed replacement value.
Question 7: A parking manager receives a complaint that a parker with a disability placard was cited for overtime parking. The parker argues the time limit doesn't apply. What is the correct response?
- Void the citation immediately as ADA prohibits all time limits for disability placards
- Verify state law — most states allow time limits to apply to placard holders on metered spaces (Correct answer)
- Escalate the complaint to the ADA coordinator without reviewing the citation
- Offer a courtesy void regardless of the legal basis to avoid conflict
Correct answer: Verify state law — most states allow time limits to apply to placard holders on metered spaces
Under federal ADA and most state laws, time limits may still apply to placard holders on metered spaces; state-specific statutes govern the exception.
CPP Case Analysis & Practical Application 3
A new mixed-use development project is requesting a parking variance to reduce required spaces by 25%.
The parking manager is asked to evaluate the request.
Which data is MOST important?