Quality Management in Procurement Flashcards
7 cards from real CPP practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Quality Management in Procurement flashcards as text
Which quality management approach focuses on continuous improvement involving all employees and is commonly referenced in procurement contexts?
Answer: Total Quality Management (TQM)
Total Quality Management (TQM) is an organization-wide philosophy that emphasizes continuous improvement and involvement of all employees, making it a foundational concept in procurement quality management.
A procurement professional wants to measure a supplier's defect rate. Which metric expresses defects per one million opportunities and is widely used in quality measurement?
Answer: DPMO
DPMO (Defects Per Million Opportunities) is the standard metric used in Six Sigma and quality management to express defect rates at a scale of one million, enabling comparison across processes.
When a buyer sets a maximum acceptable defect percentage in a shipment before rejection, this threshold is known as:
Answer: Acceptable Quality Level (AQL)
Acceptable Quality Level (AQL) defines the maximum defect percentage in a batch that is still considered acceptable, guiding sampling plans and inspection decisions.
Which ISO standard specifically addresses quality management systems and is most relevant to evaluating a supplier's quality processes?
Answer: ISO 9001
ISO 9001 is the international standard for Quality Management Systems (QMS) and is the primary standard procurement professionals reference when assessing supplier quality capabilities.
A supplier scorecard shows that a vendor has a high rate of non-conforming parts. The FIRST corrective action a procurement professional should request is:
Answer: A root cause analysis and corrective action plan (CAPA)
A Corrective Action and Preventive Action (CAPA) plan that begins with root cause analysis is the standard first step, allowing the supplier to identify and address the underlying issue.
Which quality control tool uses a diagram shaped like a fishbone to identify potential causes of a defect or problem?
Answer: Ishikawa (cause-and-effect) diagram
The Ishikawa diagram, also called a fishbone or cause-and-effect diagram, visually maps potential root causes of a problem across categories such as people, process, materials, and machinery.
In incoming quality control, what is the purpose of a 'First Article Inspection' (FAI)?
Answer: To verify that the first production unit from a supplier meets all specifications before mass production
First Article Inspection (FAI) verifies that the initial production sample from a supplier conforms fully to design and specification requirements before full-scale production proceeds.