CPP CPP Program Sustainability & Continuous Improvement 2 — Questions and Answers
Question 1: A program transition plan is developed when:
- A new staff member joins the team
- A program is ending or transferring to a new organization, ensuring continuity of services (Correct answer)
- Annual budgets are submitted
- Participant registration opens for the season
Correct answer: A program is ending or transferring to a new organization, ensuring continuity of services
A program transition plan ensures that services continue seamlessly when a program ends, transfers, or undergoes significant organizational change.
Question 2: Key performance indicators (KPIs) in program management are used to:
- Justify staff compensation decisions only
- Monitor progress toward program goals and inform continuous improvement decisions (Correct answer)
- Replace all narrative reporting requirements
- Satisfy legal compliance requirements exclusively
Correct answer: Monitor progress toward program goals and inform continuous improvement decisions
KPIs provide measurable data that enables program managers to track progress, identify improvement opportunities, and demonstrate program effectiveness.
Question 3: A quality improvement committee in a program organization typically includes:
- Only the executive director
- Representatives from multiple levels including program staff, participants, and leadership (Correct answer)
- External auditors only
- Board members only
Correct answer: Representatives from multiple levels including program staff, participants, and leadership
Effective quality improvement committees include diverse perspectives from staff, participants, and leadership to ensure comprehensive and realistic improvement planning.
Question 4: Benchmarking in program continuous improvement involves:
- Setting maximum limits on program spending
- Comparing program performance against best practices, standards, or similar programs to identify improvement opportunities (Correct answer)
- Measuring only internal performance trends over time
- Assessing staff performance against job descriptions
Correct answer: Comparing program performance against best practices, standards, or similar programs to identify improvement opportunities
Benchmarking compares program performance against external standards or high-performing peers to identify gaps and improvement opportunities.
Question 5: Earned income strategies for program sustainability include:
- Applying for more government grants
- Developing fee-for-service offerings, licensing program models, or selling program-related products (Correct answer)
- Reducing program staff to lower costs
- Eliminating evaluation activities to save resources
Correct answer: Developing fee-for-service offerings, licensing program models, or selling program-related products
Earned income strategies generate revenue through market-based activities like fee-for-service, model licensing, or program-related sales, diversifying revenue beyond grants.
Question 6: A program 'after-action review' (AAR) is conducted to:
- Assign blame for program failures
- Document what happened, what was learned, and how future programs can be improved (Correct answer)
- Satisfy regulatory reporting requirements only
- Evaluate staff for performance-based bonuses
Correct answer: Document what happened, what was learned, and how future programs can be improved
After-action reviews capture lessons learned from both successes and challenges to continuously improve future program design and delivery.
CPP CPP Program Sustainability & Continuous Improvement 2
A program transition plan is developed when: