CPP CPP Human Resources & Staff Management 2 — Questions and Answers
Question 1: Which type of employee training focuses on skills needed to perform a specific job function, such as operating a pay-on-foot kiosk?
- Onboarding training
- Task-specific training (Correct answer)
- Diversity training
- Leadership development
Correct answer: Task-specific training
Task-specific training targets the particular skills and procedures required to perform defined job functions like equipment operation.
Question 2: A parking manager who evaluates all employees too favorably regardless of actual performance is exhibiting which appraisal error?
- Halo effect
- Recency bias
- Leniency bias (Correct answer)
- Central tendency error
Correct answer: Leniency bias
Leniency bias occurs when a rater consistently gives all employees higher ratings than their performance actually warrants.
Question 3: What is the Family and Medical Leave Act (FMLA) entitlement for eligible employees at covered parking operations?
- Up to 6 weeks of paid leave per year
- Up to 12 weeks of unpaid leave per year (Correct answer)
- Up to 4 weeks of paid leave per year
- Up to 26 weeks of paid leave per year
Correct answer: Up to 12 weeks of unpaid leave per year
The FMLA entitles eligible employees at covered employers to up to 12 weeks of unpaid, job-protected leave per year for qualifying family or medical reasons.
Question 4: Which scheduling approach assigns fixed shifts to employees on a consistent, repeating basis, aiding predictability in parking operations?
- Rotating schedule
- On-call scheduling
- Fixed schedule (Correct answer)
- Split-shift scheduling
Correct answer: Fixed schedule
A fixed schedule assigns the same shift pattern to employees each week, providing operational consistency and predictable coverage.
Question 5: In parking facility HR management, what does 'span of control' refer to?
- The geographic area a manager oversees
- The number of employees directly reporting to one supervisor (Correct answer)
- The budget a manager controls
- The number of facilities a director manages
Correct answer: The number of employees directly reporting to one supervisor
Span of control refers to the number of subordinates a manager can effectively supervise and is a key consideration in organizational design.
Question 6: Which practice involves documenting all employee performance conversations, warnings, and disciplinary actions in writing?
- Exit interviewing
- Succession planning
- Documentation (Correct answer)
- Benchmarking
Correct answer: Documentation
Thorough documentation of performance issues and corrective actions protects the organization legally and ensures consistency in how policies are applied.
CPP CPP Human Resources & Staff Management 2
Which type of employee training focuses on skills needed to perform a specific job function, such as operating a pay-on-foot kiosk?