CPP Process Performance Management & KPIs Flashcards
6 cards from real CPP practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 6 CPP Process Performance Management & KPIs flashcards as text
Which process performance dimension measures the degree to which a process produces outputs that conform to specifications?
Answer: Quality
Quality as a performance dimension measures how consistently process outputs conform to defined specifications and meet customer requirements.
In CPP performance management, 'process efficiency' is MOST accurately measured by:
Answer: The ratio of outputs achieved to resources consumed
Process efficiency measures how well a process converts inputs (resources) into desired outputs, expressed as the ratio of outputs to inputs consumed.
A process performance dashboard PRIMARILY serves to:
Answer: Provide real-time or near-real-time visibility into key process metrics to support decision-making
A process performance dashboard consolidates key metrics into a visual display, providing stakeholders with timely visibility to support informed decision-making.
Which approach involves setting process performance targets based on the best-known performance levels achieved internally or externally?
Answer: Benchmarking
Benchmarking compares current process performance against best-known standards — either internal best practices or external best-in-class organizations — to set ambitious targets.
What is the PRIMARY purpose of establishing a process performance baseline?
Answer: To provide a reference point for measuring the impact of improvement initiatives
A performance baseline captures current state metrics before improvements begin, providing a reference point for measuring the actual impact of improvement actions.
In process performance management, a 'threshold' for a KPI refers to:
Answer: The boundary value that triggers escalation or corrective action when crossed
A threshold is a boundary value for a KPI; when performance crosses it, it signals a problem that requires escalation or corrective action.