CPP Process Governance & Compliance Flashcards

Which document typically defines the boundaries, inputs, outputs, and owner of a business process in a governance context?

Answer: Process Charter

A Process Charter formally defines a process's scope, boundaries, inputs, outputs, owner, and stakeholders to establish governance clarity.

A RACI matrix in process governance assigns which four responsibility types?

Answer: Responsible, Accountable, Consulted, Informed

RACI stands for Responsible (does the work), Accountable (owns the outcome), Consulted (provides input), and Informed (kept up to date).

In process governance, an escalation path is MOST important for:

Answer: Resolving process exceptions and issues that exceed normal operating parameters

Escalation paths define how and to whom process exceptions or issues are escalated when they fall outside standard operating parameters.

Which compliance approach involves building process controls directly into the workflow design rather than checking compliance after execution?

Answer: Preventive control design

Preventive control design embeds compliance checks and controls into the process workflow itself, reducing the chance of non-compliance at execution.

Process audits differ from process reviews primarily because audits:

Answer: Provide an independent, objective assessment of compliance with defined process standards

Audits are independent, objective assessments verifying compliance with defined standards, whereas reviews are typically internal improvement-focused activities.

What is the purpose of a process maturity model in governance contexts?

Answer: To assess and guide the progressive improvement of process management capabilities across defined maturity levels

Process maturity models (such as CMMI or BPM Maturity Model) assess an organization's current process capability and provide a roadmap for improvement across defined levels.