CPP Human Resources & Staff Management Flashcards
6 cards from real CPP practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 6 CPP Human Resources & Staff Management flashcards as text
Which type of employee training focuses on skills needed to perform a specific job function, such as operating a pay-on-foot kiosk?
Answer: Task-specific training
Task-specific training targets the particular skills and procedures required to perform defined job functions like equipment operation.
A parking manager who evaluates all employees too favorably regardless of actual performance is exhibiting which appraisal error?
Answer: Leniency bias
Leniency bias occurs when a rater consistently gives all employees higher ratings than their performance actually warrants.
What is the Family and Medical Leave Act (FMLA) entitlement for eligible employees at covered parking operations?
Answer: Up to 12 weeks of unpaid leave per year
The FMLA entitles eligible employees at covered employers to up to 12 weeks of unpaid, job-protected leave per year for qualifying family or medical reasons.
Which scheduling approach assigns fixed shifts to employees on a consistent, repeating basis, aiding predictability in parking operations?
Answer: Fixed schedule
A fixed schedule assigns the same shift pattern to employees each week, providing operational consistency and predictable coverage.
In parking facility HR management, what does 'span of control' refer to?
Answer: The number of employees directly reporting to one supervisor
Span of control refers to the number of subordinates a manager can effectively supervise and is a key consideration in organizational design.
Which practice involves documenting all employee performance conversations, warnings, and disciplinary actions in writing?
Answer: Documentation
Thorough documentation of performance issues and corrective actions protects the organization legally and ensures consistency in how policies are applied.