During a client intake interview, a professional organizer notices the client becomes defensive when asked about sentimental items. What is the BEST response?
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A
Avoid the topic entirely to keep the client comfortable
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B
Acknowledge the emotional weight and allow the client to set the pace
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C
Explain that sentimental items must be addressed to complete the project
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D
Redirect the conversation to practical, non-sentimental categories first and never revisit